Transparency in every step of the fulfillment journey.
This page carries the trust burden after purchase intent begins. It stays precise, premium, and readable instead of collapsing into legal clutter.
Processing
24-48h
AU Delivery
3-5 days
Tracked
Included
Refunds
30 Days
Shipping stays clear at launch.
Standard Delivery
3 to 5 business days across most Australian metropolitan areas with tracked updates throughout the shipment journey.
Priority Curator
2 to 3 business days with priority handling, premium packaging, and a tighter delivery window.
Processing time
Every order is inspected and prepared within 24 to 48 business hours before dispatch. Orders placed on weekends begin processing on the next business day.
Tracking updates
Once dispatched, you will receive a confirmation email containing your shipment tracking number and the latest order status summary.
If your package is delayed or marked delivered but missing, contact support immediately. Launch operations are designed around high-trust courier resolution rather than silent failure states.
Refund language should reduce anxiety, not create it.
Eligibility
Returns are accepted within 30 days of delivery if the product remains in original, unused condition with packaging intact.
Refund method
Approved returns are credited back to the original payment method. Please allow 5 to 10 business days for the refund to appear after inspection.
Can I change my shipping address after ordering?
Address changes are possible shortly after order placement. Contact support as soon as possible to request an update.
Do you ship internationally right now?
The storefront is English-speaking and browsable globally, but checkout availability follows the configured launch whitelist. Australia is enabled first.
Who pays for return shipping?
Return shipping rules vary by order context and launch policy. Clear instructions are included in the returns flow to preserve trust and reduce surprises.
Need immediate assistance?
Our concierge support line remains visible on policy-heavy surfaces so the user never feels trapped inside static information.
hs0905.lee@gmail.comResponse promise
Questions about shipping, delays, or returns should be acknowledged within four business hours during launch operations.